📝 Terms of Service

📜 1. Terms of Service

Welcome to the global eSIM service platform (the "Platform" or "Service") provided by Hongkong Red Alliance Technology Limited (the "Company", "we", or "us"). This Terms of Service (the "Agreement") is a legally binding contract between you (the User) and us. By registering an account or using the Service, you acknowledge that you have fully read, understood, and agree to comply with all terms and conditions of this Agreement.

1.1 Service Definition

Our services include but are not limited to:

• Global eSIM card sales and activation services
• Data plan purchase and recharge services
• eSIM card management and inquiry services
• Customer support and technical services
• Account management and security services

Service details are as displayed on the Platform. We reserve the right to update service content at any time.

1.2 User Eligibility

To use this Service, you must meet the following conditions:

• Be at least 18 years old or reach the legal adult age in your country/region
• Have full civil capacity and be able to independently assume legal responsibilities
• Provide true, accurate, and complete personal information
• Comply with the laws and regulations of your country/region and the terms of this Agreement

1.3 Account Registration

Account registration is required to use the Service. You agree to:

• Provide true, accurate, and complete registration information
• Update information promptly to maintain its accuracy
• Not use another person's identity information to register an account
• Not make false statements in registration information

False or inaccurate information may result in account suspension or termination.

1.4 Account Security

You are responsible for maintaining the confidentiality and security of your account password and for all activities under your account. You agree to:

• Not disclose your account password or other security credentials to any third party
• Immediately notify us of any unauthorized account usage
• Ensure proper logout after each login session
• Use a complex and unique password
• Enable two-factor authentication (if available)

1.5 Service Changes

We reserve the right to modify, suspend, or terminate the Service at any time without prior notice. We may adjust service prices, plan contents, and terms of use. Any changes will take effect immediately upon publication on the Platform.

👤 2. User Obligations

2.1 Compliance with Laws

You agree to comply with all applicable laws and regulations, including but not limited to:

• Telecommunications laws of your country/region
• Data protection and privacy laws
• Anti-fraud and anti-money laundering laws

2.2 Lawful Use

You agree to use the Service only for lawful purposes and must not:

• Abuse or illegally use the Service
• Interfere with or disrupt the normal operation of the Service
• Unauthorized access or attempt to access another person's account
• Distribute malware or conduct cyber attacks
• Infringe on others' intellectual property rights or privacy
• Use for any illegal activities

2.3 Prohibited Actions

You must not engage in the following actions:

• Unauthorized copying, modification, or distribution of service content
• Circumventing or attempting to circumvent service security measures
• Using the Service to send spam or harass others
• Using automated tools to access the Service
• Sharing or transferring accounts

💻 3. Service Usage

3.1 Service Scope

The Platform provides services including eSIM card purchase, activation, recharge, etc., as displayed on the Platform. We make every effort to ensure service availability but do not guarantee uninterrupted or error-free operation.

3.2 Service Limitations

We reserve the right to:

• Limit service usage per user
• Suspend or terminate services for violating accounts
• Restrict service access in specific regions
• Perform system maintenance when necessary

3.3 Service Interruptions

We will make every effort to ensure service continuity, but service interruptions may occur due to:

• System maintenance or upgrades
• Network failures
• Force majeure events
• Legal or regulatory requirements

💰 4. Fees and Payments

4.1 Fee Standards

Service fees are as displayed on the Platform and are subject to change. All prices are denominated in US Dollars (USD).

4.2 Payment Methods

The following payment methods are supported:

• Credit card payments (Visa, MasterCard, American Express, UnionPay)
• Digital wallets (Airwallex, PayPal, etc.)
• Other payment methods approved by us

4.3 Payment Confirmation

After successful payment, you will receive a confirmation email and order details. In case of payment failure, funds will be refunded to the original payment account within 3-5 business days.

4.4 Invoices

For invoices, please contact customer support after purchase with relevant information. We will send electronic invoices within 5 business days upon receiving the request.

🔒 5. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please see our Privacy Policy for details.

5.1 Information Collection

We collect necessary information to provide the Service, including personal information, account information, transaction information, and device information.

5.2 Information Usage

We use collected information to provide and improve services, process transactions, provide customer support, and protect account security.

5.3 Information Protection

We use industry-standard security measures to protect your information, including data encryption, access control, and regular security audits.

🚫 6. Service Termination

6.1 Termination Reasons

We reserve the right to suspend or terminate your account under the following circumstances:

• Violation of this Agreement
• Provision of false information
• Non-payment of fees
• Legal or regulatory requirements
• Long-term account inactivity

6.2 User Termination

You may request account termination at any time. After termination, you will no longer be able to use the Service, but your transaction records may be retained for a period to comply with legal requirements.

📅 7. Agreement Changes

7.1 Change Notification

We reserve the right to modify this Agreement at any time. Modified terms will take effect immediately upon publication on the Platform.

7.2 Continued Use

If you continue using the Service after the Agreement changes, you acknowledge and agree to the modified terms.

⚖️ 8. Governing Law

8.1 Applicable Law

This Agreement is governed by the laws of the Hong Kong Special Administrative Region.

8.2 Dispute Resolution

In case of disputes, both parties shall first attempt to resolve them through friendly negotiation. If negotiation fails, either party may file a lawsuit with the courts of the Hong Kong Special Administrative Region.